Management at Optus

Amazing managers in the cx space at optus

I have monthly 1 on 1 with my manager and weekly 1 on 1 with my team leader usually in person. in our current team environment, there is a strong focus on identifying and addressing issues, which can sometimes overshadow recognition of achievements. as a result, this culture may lead to a cautious approach where team members might be less inclined to take risks or try new initiatives. volunteering for new tasks or experimenting with different approaches could potentially impact one’s performance evaluation if the outcomes are not as expected.

Some of the managers that i've worked for are really good. but there are also managers who are just managers without demonstrating leadership qualities. the good managers that i've worked for are really good communicators and are willing to back me up no matter what. they also give me feedback regularly. managers who aren't as good are the ones who just care about their own roles and communication only happens if they also care about that topic. they're not really willing to step in to support unless it is absolutely necessary.

My management has been very supportive, especially surrounding health requirements.

More formal mentor ship programs would be a build

My direct manager is an amazing mentor who really values my work and is very approachable. he always takes the opportunity to provide recognition within the team, and gives me trust to do my job without micromanaging

My manager has been my number 1 supporter since i started in this new role. they are always putting me first in terms of making sure i am making the most of the graduate program, having exposure to as many projects as i can, and making sure i am always learning and enjoying my work. she has taught me so many invaluable lessons in the short span i have been in this team.

Highly dependant on team as with any other type of role

My experience with managers have been very good, with lots of communcation, mentorship and development help. feedback and critical comments are always with good intentions whether positive or negative, and it has never been hard to go to for advice/help. other experiences may vary.

Depends on your rotation and manager at the time, but overall yes, managers are accessible and help mentor you as well. they know you are grads and the grad cohort means they know this too. they help with your development, growth and performance. sometimes these discussions happen more, sometimes less, but i have rarely found someone not willing to help

Various managers at Optus are great, they are very accessible and easy to interact and communicate with.

All of the managers i've had have been fantastic. the first manager i had when i was first hired was the kindest, most considerate person. she took the time to develop me, often worked alongside me to solidify key skills and made sure to take opportunities to recognise a job well done and highlighted areas where i could improve. there was never an issue with me asking for too much support and she always had my best interests at heart. my current manager is exactly the same - we work in a very high paced environment but he always takes opportunities to coach and provide feedback, both documented and informal.

Some good managers, some managers could be better, particularly regarding communication and allocation of relevant work.

My bu is great, however, i've heard it's not the same across the business. my managers have been good in supporting my growth and development, becoming mentors through development conversations. they are open with communication and check-in regularly to ensure the team are on task, or if anyone needs support/have questions. recognition can be formal or informal, with a 'thanks' going a long way.

All of the managers I've had have been FANTASTIC. The first manager I had when I was first hired was the kindest, most considerate person. She took the time to develop me, often worked alongside me to solidify key skills and made sure to take opportunities to recognise a job well done and highlighted areas where I could improve. There was never an issue with me asking for too much support and she always had my best interests at heart. My current manager is exactly the same - we work in a very high paced environment but he always takes opportunities to coach and provide feedback, both documented and informal.

My direct line manager is very approachable and helpful, however sometimes hard to get a hold of due to their busy schedules. my team manager, who i approach more is very helpful and is an amazing mentor and provides great support.

Pretty good, one of the best parts of working here

My direct line manager is very approachable and helpful, however sometimes hard to get a hold of due to their busy schedules. My team manager, who I approach more is very helpful and is an amazing mentor and provides great support.

Managers are too busy filling their calendars up with meetings to do their jobs

My immediate managers have been very open with me and supportive. we have regular catch-ups to discuss performance and they care about my wellbeing. they always make sure good work is recognised through various internal channels such as our recognition platform and emails. we also have team meetings where they ensure everyone is up to date with company wide changes.